Steve Ritchie: Reaffirming Papa John’s Commitment to Excellent Service

Since the beginning of 2018, Steve Ritchie has been the Chief Executive Officer of Papa John’s International Inc. He has also served as the president from 2015. From 2013, Steve served as the Senior Vice President and the Chief Operating Officer from 2014 to 2017. In total, Ritchie has been working with Papa John’s for the past 22 years.

In an open letter to the clients of Papa John’s, Steve Ritchie disclosed that this was the toughest year in his service at the food outlet. He repeated his earlier statement that racism is a vice that should not be tolerated at any cost. He condemned racism, or any defamatory utterances, and pointed out clearly that Papa John’s does not entertain intolerance, no matter the context.

Steve Ritchie Papa John’s also affirmed that Papa John’s is a diverse community with a global presence. The pizza company has a total of 120,000 franchise and corporate team members across the world. In the letter, he expressed his understanding that the pizza company has people from all works of life, who dedicate their precious time and energy to ensure quality services to all customers. He also appreciated the unwavering support of operators and local owners.

Steve Ritchie also made a commitment to act on the words of his letter. He outlined a series of actions that the pizza company will undertake in order to fulfill the words of the letter. To begin with, Papa John’s will invite external experts to audit the company’s professional ethics, cultural diversity and the general inclusivity. The audit, he said, will present the pizza company to with a chance to evaluate its weaknesses and take advantage of its strengths. Additionally, the audit will assist the company to redefine its goals.

Secondly, Papa John’s executive team will conduct a public hearing, which will allow all the company’s employees and franchisees to air their feelings and opinions. The company’s team will get the feedback from all the participants in order to formulate an inclusive course of action. Steve Ritchie assured all the clients that the process will be carried out in an open and transparent manner. As per Wikipedia, he encouraged all the employees, franchise, and corporate team members to hold the pizza company responsible in their future engagements.

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